Use the Accushield Dashboard to set text or email alerts for specific situations when someone visits your community so you’re informed as they happen. Using the Accushield Dashboard, you can set alerts through four different options:
- Visitor Alerts
- Status Alerts
- Staff Alerts
- Resident Alerts
Each alert can be used to notify you and your staff of various situations or needs in your community.
You have the ability to add visit alert types through your dashboard.accushield.com account. Below is an overview of the purpose of each alert and detailed instructions on how to add alerts. We have also added an “Alerts” section to dashboard.accushield.com, where you can find all Alert-related tabs.
You can now set an alert to be notified when a specific person (Healthcare or Service Providers and Visitors) signs into the kiosk.
Need to be notified of a Black Sheep visiting?
A visitor is not allowed to visit a resident. Place an alert on the visitor so that you receive an email or text alert when they try to sign in.
Do you have a late payer you are trying to track down?
You have a resident whose daughter you need to speak to, but you keep missing them when they are visiting. Set an alert on the daughter’s account so that you can be alerted when she has signed into the kiosk.
Set alerts to be notified when a specific person (Healthcare or Service Providers and Visitors) signs into the kiosk. When you select the “Alerts” tab, you are directed to the Visitor Alert tab by default. This is where you can set up to be alerted when a specific person (Vendor or Visitor) signs into the kiosk. You will be able to view a list of alerts that have already been set up for your community. Edit existing alerts by clicking on the edit icon, or click on the trashcan to delete it altogether. Create new alerts by clicking the “Add New” button at the top.
Type in the phone number associated with the individual’s Accushield account (tip: search for the person in your community’s ledger tab to find their phone number). You can then add relevant phone number(s) and email address(es) and press save. The “Alert is Enabled” checkbox is checked by default with all new alerts. If you want to temporarily disable alerts and save for future use, just uncheck the “Alert is Enabled” checkbox.
Set an alert based on the status of a healthcare or service provider. For example, if you want to know when a denied provider signs into the kiosk, you can now receive an alert via text message or email when they sign in.
Trying to keep track of all denied providers in the building?
Get an alert when a denied provider signs into the kiosk so that you can talk to the denied provider and discuss getting compliant.
Want to speak to all new providers?
Create an alert so that you know when any new providers sign up so that they understand the registration process.
Set an alert based on the status of a healthcare or service provider. With this new update, you can set Status Alerts to notify you via text message or email that a denied provider has signed into the kiosk, for example. You can also choose to be notified of compliant or new sign-ins, or for anyone who has signed in and has a billing problem associated with their account. Status Alerts behave similarly to Visitor Alerts, in that when you click on “Status Alerts,” you will be directed to a list of all the current Status Alerts for your Community. To edit an existing alert, click the edit button or to delete the alert, click on the trash can. To create a new alert, click “Add New.”
To create the alert, select the status type (compliant, non-compliant, new, or billing problem) that you want to be notified about from the dropdown, type in the phone number(s) and/or email address(es) you want the notifications to be sent to and select “Save”.
Set an alert by staff member so that when someone signs into see a specific staff member, they receive an alert via text or email.
Want to notify staff of a tour?
Have an alert go to all management staff when someone signs into the kiosk and says they are going on a tour. This will alert all staff designated to receive the alert that a tour is in progress so that all areas of the community are ready for the tour.
Set an alert by staff member so that when someone signs into see a specific staff member, they receive an alert via text or email. To add an alert for someone visiting a specific staff member, you can go to either the Staff tab on your Dashboard account or the Alerts section. A Staff Alert is sent when a visitor signs into the kiosks to see a certain Staff Member.
To add a Staff Alert from the “Staff” tab, sign into your dashboard.accushield.com account and select “Staff.”
Find the staff you want to add the alert for and select the edit button.
After selecting the edit button, select “Visit Alert Setup” and enter the phone number(s) and/or email address(es) the alert should be sent to and click “Update Alert”.
To add the staff alert through the Alerts tab, you will follow the same instructions as adding Visitor and Status alerts, but instead select “Staff Alert” once on the Alerts tab.
Receive an alert when someone signs in to see a specific resident.
Have a family member who wants to to know when their loved one has received a visit?
Create an alert based on resident so that the recipient receives a notification when the resident gets a visit!
You can find resident alerts under the “Residents” tab by clicking on a specific resident or by adding a resident alert under the “Alerts” tab. To add a Resident alert from the “Residents” tab, sign into your monitor.accushield.com account and select “Residents.