FAQ's for communities

Visitor wants information or directions to get app
Go to App Store (iPhones) or Google Play (androids) and search Accushield Connect to download Additional information is available at Accushield.com/fami...
Wed, 15 May, 2019 at 8:13 PM
Can a first time visitor sign-in with the app?
Family and friends must first sign-in to visit a resident at the Community kiosk before the Connect app will populate that resident to their app.  
Wed, 15 May, 2019 at 8:06 PM
Ways for visitor sign-out
The visitor can sign-out on the app with one tap on their phone. The visitor can sign-out on the kiosk (even if signed-in on the app) If the vi...
Wed, 15 May, 2019 at 8:09 PM
Can Residents sign-out with the app
Not yet, residents still need to sign-out and sign-in on the kiosk.
Thu, 20 Dec, 2018 at 12:07 PM
Can a Healthcare provider or vendor use the app?
No, all caregivers and vendors must still sign-in and sign-out at the kiosk.
Wed, 15 May, 2019 at 8:11 PM
Can Friends and Volunteers use the app?
Family members and friends can use the app to visit residents.   Volunteers can use the app if they are visiting one resident: if a volunteer is visiting mo...
Wed, 15 May, 2019 at 8:16 PM
Will the mobile app sign-in track on dashboard reports and evacuation report?
Yes, as soon as the visitor is within Bluetooth range (usually about 30 feet) of the printer, the badge is generated and time of the visit is recorded. All...
Wed, 28 Nov, 2018 at 12:30 PM
How does Accushield Connect sign-out visitors who forgot?
Geo-fencing is a feature in the software program that uses the global positioning system (GPS) to define a virtual perimeter around your community.    ...
Wed, 15 May, 2019 at 8:39 PM
Can visitors still sign-in on kiosk?
Yes!  Visitors can always sign in on the kiosk   If they choose to download the app, they can sign-in either way.  
Wed, 15 May, 2019 at 8:38 PM
Badge did not print
Badges print via bluetooth communication with the cell phone.  Visitors need to have their cell-phone bluetooth settings: ON Please confirm with the ...
Wed, 15 May, 2019 at 9:05 PM