FAQ's for communities

Visitor wants information or directions to get app
Go to App Store (iPhones) or Google Play (androids) and search Accushield Connect to download Information on the app: locate 
Wed, 28 Nov, 2018 at 12:15 PM
Can a first time visitor sign-in with the app?
Visitors must first sign-in at the kiosk once before they can use the app to sign-in.
Wed, 28 Nov, 2018 at 12:22 PM
Ways for visitor sign-out
The visitor can sign-out on the kiosk (even if signed-in on the app) The visitor can sign-out on the app If the visitor does not sign out, the app will...
Wed, 28 Nov, 2018 at 12:36 PM
Can Residents sign-out with the app
Not yet, residents still need to sign-out and sign-in on the kiosk.
Thu, 20 Dec, 2018 at 12:07 PM
Can a Healthcare provider or vendor use the app?
No,that is not available at this time but development is in the process.
Wed, 28 Nov, 2018 at 12:42 PM
Can Friends and Volunteers use the app?
Yes
Wed, 28 Nov, 2018 at 12:43 PM
Will the mobile app sign-in track on dashboard reports and evacuation report?
Yes, as soon as the visitor is within Bluetooth range (usually about 30 feet) of the printer, the badge is generated and time of the visit is recorded. All...
Wed, 28 Nov, 2018 at 12:30 PM
What is the geofence
Geofence is a virtual perimeter around your community.   Accushield has defined it as 1/2 mile of your community.  When a visitor using the app leaves the...
Wed, 28 Nov, 2018 at 12:39 PM
Can visitors still sign-in on kiosk?
Yes!  Visitors can always sign in on the kiosk   If they choose to download the app can sign-in either way.  If they sign-in with the app they can still sig...
Wed, 28 Nov, 2018 at 12:50 PM
Badge does not print
Badges print via bluetooth communication with the cell phone.  Visitors need to have settings bluetooth: ON If badge still does not print, the printer a...
Mon, 7 Jan, 2019 at 12:39 PM