Your Accushield kiosk must be online (connected to Wi-Fi and the internet) in order to work properly. We recommend connecting your kiosk to a staff Wi-Fi network because a guest or public network will inevitably disconnect the kiosk from the internet as it cycles through IP addresses.
To connect your kiosk to Wi-Fi, follow the steps below.
CONNECTING TO WI-FI
- Tap the Accushield logo at the top of the kiosk sign in / sign out screen 5-6 times and the "Kiosk Description" page will appear
- Tap the "Settings" option on the left side of the screen
- Select "Network & Internet"
- Tap "Wi-Fi"
- Select the name of your staff's secure Wi-Fi network and enter the password
- Tap "Connect"
- Do one of the following steps to exit the settings menu:
- Wait a minute or two for the kiosk to return to the Accushield application
- Tap the left facing return arrow at the bottom of the screen in the navigation bar
- Press and hold the power button to restart the kiosk
If you need more detailed instructions including screenshots, follow the steps below to connect your kiosk to Wi-Fi.
If you are having issues connecting to the internet, read our article about how to resolve internet & Wi-Fi issues.
If you have any other issues, please send us an email at techsupport@accushield.com or call us at 1-800-478-5085 and select option 2 for communities, option 1 for existing communities, and then option 1 for kiosk support. See contact tech support for more information.