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For Agencies, Service Providers, and Vendors
What is Accushield and what does it mean to us/me?
Why do our employees need to wear a badge in the community and what does it mean?
What if our employees are at a community to see more than one resident?
My employee can't remember his/her PIN upon sign-in, how do they retrieve it?
How do we complete the registration process and become compliant?
How much time do I have to get credentialed?
Do our employees need to go through the Accushield screening and credentialing process if our company already requires these credentials?
Who determines what credentials are required?
Do our employees have to provide their Social Security Number or Driver's License Number?
See all 12 articles
What is the cost to an outside care provider or vendor?
Why do outside care providers or vendors pay a monthly fee?
For Senior Living Communities
Know Your Badges
Contacting Tech Support
How To Order Badge Tape
Lost or Stolen Kiosk Power Adapter
Kiosk & Printer Support
New Kiosk Setup Instructions
Connecting to Wi-Fi
Kiosk Visit Log
Access Kiosk Settings
See all 7 articles
The Accushield Dashboard
Log into your Community's Accushield Dashboard
Add your Community Logo to your Badges & Screensaver
Managing Your Resident Roster in the Dashboard
Accessing Your Visitor Log/Ledger and Resident Sign-Out Log
See all 8 articles
Community Reports and Analytics
Access Evacuation Reports on your Mobile Phone
Access Evacuation Reports on your Kiosk
Access Evacuation Reports in the Dashboard
Monitor the Needs of Your Residents Through the Dashboard
Review the Health of Your Community Based on Visit Type
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View a Provider's Status in the Dashboard
Understanding Your Rights
Compliance Report on your Community’s 3rd Party Providers
Badges for Credentialing Community
Bluetooth Printer Issues
How To Re-Pair Your Bluetooth Printer
How To Reset the Bluetooth Printer
USB Printer Issues
See all 15 articles
For Resident Guardians: Family Dashboard
What is Connect Family Dashboard
Who can access Resident visit data?
How Can I Get Authorization to use Family Dashboard
How much does Resident Alerts and Reports cost?
Reports and Alerts Tool
Resident Visitor Report
Resident Visitor Alerts
Resident Sign-out and Return Text Alerts
Call 678-809-7975 or email firstname.lastname@example.org
For Families using a mobile sign-in app
General FAQ's for Guests
Can I sign-in before I arrive at the community?
When will my badge print?
What if my badge did not print?
Who do I contact if I need further support?
Features of Mobile App
Set reminder for next visit
Log of previous visits
Android phones (Google Play) installation
iPhone (App Store) installation
Personalizing your Accushield Connect app
What does the Connect app cost?
FAQ's for communities
Visitor wants information or directions to get app
Can a first time visitor sign-in with the app?
Ways for visitor sign-out
Can Residents sign-out with the app
Can a Healthcare provider or vendor use the app?
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Help Desk Software