Using Accushield to print visitor badges and evacuation reports is vital for improving community safety and security. If you're having problems printing with your bluetooth printer, follow the instructions below to re-pair the connection between the kiosk and printer. 


FIrst, confirm your printer is connected via bluetooth. 

If your printer model number is QL-820NWB, follow the troubleshooting instructions in this article to re-pair your printer and kiosk connection. If your printer model number is QL-710W or QL-800, see the USB Printer Issues article for instructions. 


QL-820NWB
OR
QL-800
            QL-710W




RE-PAIR THE PRINTER


The Samsung tablet setting screen is separated in two columns as seen in the image below (this image is for Android version 7.0 and higher. Tablets on Android 6.0 are slightly different).

  • Select the "Connections" option at the top left of the next screen, then tap 'Bluetooth'


  • Make sure that the Bluetooth is turned on. A window will pop-up asking to allow permission to turn on Bluetooth.  Tap "YES"


  • Under Available Devices, look for a printer with a name that begins with QL-820NWB (for example QL-820NWB8102) and tap it.  Make sure to scroll all the way down the list to find the printer

    • If you need to confirm the printer name, go to the printer and tap the Menu button

      1. Tap the Up Arrow button 2 times until you get to Bluetooth.  Tap OK
      2. Tap the Down Arrow button 2 times until you get to Bluetooth Status.  Tap OK
      3. Find the Device Name (for example QL-820NWB8102)
      4. Take note of the printer name so you know it when you pair the printer and tablet
      5. Tap the back button on the printer 3 times to go back to the printer’s Home Screen that displays the date and time
      6. Go back to the kiosk
  • A window will pop-up that says “Bluetooth pairing request.”  Tap OK

  • Depending on which kiosk and software version you have, do one of the following steps to exit the settings menu:

     

          1.  Wait a minute or two for the kiosk to return to the Accushield app

OR



                2.  Press and hold the power button to restart the kiosk


  • Print to test the printer. Based on which Accushield application is installed on your kiosk, you can go to the Kiosk Description page and "Print test badge" or sign-in to the kiosk to print a badge. 
OR

If you still can not print, check the printer's configuration instructions below.



Check the printer's settings

  1. Make sure the printer is plugged into power and the printer is turned on
  2. Make sure Bluetooth and Bluetooth Automatic Reconnection is turned on 
    1. Tap the Menu button
    2. Tap the Up Arrow button 2 times until you get to Bluetooth.  Tap OK 
    3. Bluetooth (On/Off) should be highlighted.  Tap OK
      • Select 'On' and tap OK
    4. You are taken back to the Bluetooth menu screen.  Tap OK
    5. Hit the back button on the printer (the button has a curved arrow pointing left)
    6. Tap the Down Arrow button 1 time until you get to Automatic Reconnection.  Tap OK 
      • Select 'On' and tap OK
    7. Tap the back button on the printer (the button has a curved arrow pointing left) 1 time to go back to the printer’s Home Screen that displays the date and time
  3. Make sure Template Mode is turned off
    1. Tap the Menu button
    2. Tap the Down Arrow button 1 time until you get to Template Settings.  Tap OK 
    3. Template Mode should be highlighted.  Tap OK 
      • Select 'Off' and tap OK
    4. Tap the back button on the printer 1 time to go back to the printer’s Home Screen that displays the date and time
  4. Find printer name: 
    1. Tap the Menu button
    2. Tap the Up Arrow button 2 times until you get to Bluetooth.  Tap OK
    3. Tap the Down Arrow button 2 times until you get to Bluetooth Status.  Tap OK
    4. Find the Device Name (for example QL-820NWB8102)
    5. Take note of the printer name so you know it when you pair the printer and tablet
    6. Tap the back button on the printer 3 times to go back to the printer’s Home Screen that displays the date and time
  5. Go back to the kiosk to test the printer. Based on which Accushield application is installed on your kiosk, you can go to the Kiosk Description page and "Print test badge" or sign-in to the kiosk to print a badge. 
OR

If you still can not print, please send us an email at techsupport@accushield.com or call us at 1-800-478-5085 and select option 2 for communities, option 1 for existing communities, and then option 1 for kiosk support.