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For Agencies, Service Providers, and Vendors
What is Accushield and what does it mean to us/me?
Why do our employees need to wear a badge in the community and what does it mean?
What if our employees are at a community to see more than one resident?
My employee can't remember his/her PIN upon sign-in, how do they retrieve it?
How do we complete the registration process and become compliant?
How much time do I have to get credentialed?
Do our employees need to go through the Accushield screening and credentialing process if our company already requires these credentials?
Who determines what credentials are required?
Do our employees have to provide their Social Security Number or Driver's License Number?
See all 12 articles
What is the cost to an outside care provider or vendor?
Why do outside care providers or vendors pay a monthly fee?
For Senior Living Communities
Coronavirus Screening Question & Temperature Capture
Know Your Badges
Contacting Tech Support
How To Order Badge Tape
See all 14 articles
Kiosk & Printer Support
New Kiosk Setup Instructions
Connecting to Wi-Fi
Kiosk Visit Log
How To Change the Time on the Kiosk
See all 7 articles
The Accushield Dashboard
Log into your Community's Accushield Dashboard
Add your Community Logo to your Badges & Screensaver
Managing Your Resident Roster in the Dashboard
Accessing Your Visitor Log/Ledger and Resident Sign-Out Log
See all 19 articles
Community Reports and Analytics
Access Evacuation Reports on your Mobile Phone
Access Evacuation Reports on your Kiosk
Access Evacuation Reports in the Dashboard
Monitor the Needs of Your Residents Through the Dashboard
Review the Health of Your Community Based on Visit Type
See all 7 articles
View a Provider's Status in the Dashboard
View Your Community’s Visit Compliance
Understanding Your Rights
Compliance Report on your Community’s 3rd Party Providers
Badges for Credentialing Community
Bluetooth Printer Issues
How To Re-Pair Your Bluetooth Printer
How To Reset the Bluetooth Printer
USB Printer Issues
See all 16 articles
For Resident Guardians: Connect Family Dashboard
What is Connect Family Dashboard
Who can access Connect resident visit data?
How can a family member or POA receive authorization to use Connect
How much does Connect Alerts and Reports cost?
Reports and Alerts Tool
Resident Visitor Report
Resident Visitor Alerts
Resident Sign-out and Return Text Alerts
Need more information?
For Families using a mobile sign-in app (BETA testing)
General FAQ's for Guests
Can I sign-in before I arrive at the community?
When will my badge print?
What if my badge did not print?
Who do I contact if I need further support?
Features of Mobile App
Set reminder for next visit
Log of previous visits
Android phones (Google Play) installation
iPhone (App Store) installation
Personalizing your Accushield Connect app
What does the Connect app cost?
FAQ's for communities
Visitor wants information or directions to get app
Can a first time visitor sign-in with the app?
Ways for visitor sign-out
Can Residents sign-out with the app
Can a Healthcare provider or vendor use the app?
See all 10 articles
Help Desk Software