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For Agencies, Service Providers, and Vendors
What is Accushield and what does it mean to us/me?
Why do our employees need to wear a badge in the community and what does it mean?
What if our employees are at a community to see more than one resident?
My employee can't remember his/her PIN upon sign-in, how do they retrieve it?
How do we complete the registration process and become compliant?
How much time do I have to get credentialed?
Do our employees need to go through the Accushield screening and credentialing process if our company already requires these credentials?
Who determines what credentials are required?
Do our employees have to provide their Social Security Number or Driver's License Number?
See all 12 articles
What is the cost to an outside care provider or vendor?
Why do outside care providers or vendors pay a monthly fee?
For Senior Living Communities
Understanding Your Rights
Know Your Badges
The Accushield Dashboard
Log into your Community's Accushield Dashboard
View a Provider's Status in the Dashboard
Review the Health of Your Community Based on Visit Type
Monitor the Needs of Your Residents Through the Dashboard
View Which Agencies Visit Your Community Most Often
See all 11 articles
Kiosk & Printer Support
Contacting Tech Support
New Kiosk Setup Instructions
Connecting to Wi-Fi
How To Order Badge Tape
See all 23 articles
Access Evacuation Reports on your Mobile Phone
Access Evacuation Reports in the Dashboard
Access Evacuation Reports on your Kiosk
Accushield Connect (mobile app)
Android phones (Google Play) installation
iPhone (App Store) installation
Personalizing your Accushield Connect app
What does the Connect app cost?
FAQ's for Visitors
Can I sign-in before I arrive at the community?
When will my badge print?
What if my badge did not print?
Who do I contact if I need further support?
Features of App
Set reminder for next visit
Log of previous visits
FAQ's for communities
Visitor wants information or directions to get app
Can a first time visitor sign-in with the app?
Ways for visitor sign-out
Can Residents sign-out with the app
Can a Healthcare provider or vendor use the app?
See all 10 articles
Help Desk Software