This article is an overview of the different types of badges that print from the kiosk during the sign in of a visitor or community staff. If you're a credentialing community, see Badges for Credentialing Community to learn the additional badges and various scenarios that you will experience.
It is important for all of your community staff to understand the difference between a guest and a service provider badge. We suggest educating your staff to know the difference between badges and empowering them to address a visitor if it appears they have signed in incorrectly and are wearing the wrong type of badge. Badge enforcement is vital to maximize security while helping to ensure the kiosk is capturing the most accurate data for your community.
Badges for guests are more square shaped and meant to be worn vertically, while provider badges are meant to be worn horizontally. If someone is wearing a guest badge and working with a resident/in scrubs, your staff should know that they have signed in incorrectly. If a family member is wearing a horizontal badge, then you’ll know if they chose the wrong option when signing in.
Only individuals who are family, friends or volunteers should receive the guest badge. The guest badge is worn vertically. If anyone is wearing this badge, they should not be a paid provider.
Only individuals who volunteers should receive the volunteer badge. The volunteer badge is worn vertically and has the words "Volunteer" at the top. If anyone is wearing this badge, they should not be a paid provider.
Only individuals who are onsite providing a paid service to the community or to a resident should be wearing a provider badge. The provider badge is worn horizontally.
Accushield credentialing communities will have additional "Temporary" and "Denied" badges that will print for providers that have not provided the required credentials to work on community property. See Badges for Credentialing Community to learn the additional scenarios that you will experience and what to do when they arise in your community.
A community can ban individuals or agencies from entry on their private property. A ban is related to the phone number that a visitor signs in with or a company name that an individual provider chooses when signing in. To request a ban for a visitor, contact email@example.com. Also, we advise that you set a Visit Alert to be notified when a banned visitor signs in at the kiosk in your community. Go to your Dashboard to manage your community alerts.
See below for the differences between guest and provider bans:
- Banned Providers will receive a printed DENIED badge upon signing in at the kiosk if their phone number or agency is banned from your community.
- Banned Guests will not receive a printed badge when signing in. A error message on the screen and printed on badge tape will direct the visitor to the front desk once they have signed in at the kiosk. See the below error message:
Based on which Accushield application is installed on your kiosk, you can go to the kiosk description page and "Print test badge".
You can enable or disable badge printing for your community employees as they sign in at the kiosk. When community staff badge printing is enabled, your staff member will receive a name badge with their name, date, time, and community name printed on it. To read more about community staff sign in, see the Community Staff Sign-in Instructions article.
COVID-19 VACCINATION STATUS
If you are collecting information about vaccination status for your staff, guests, volunteers and vendors, you have the ability to include a checkmark on the badge indicating the individual has been fully vaccinated. To read more about the Covid-19 Vaccination Question, please see the Covid-19 Vaccination Question Article.