This article is an overview of the different types of badges you'll see in your community. If you're a credentialing community, see Badges for Credentialing Community to learn the additional scenarios that you will experience and what to do when they arise in your community. 


It is important for all staff to understand the difference between guest and service provider badges. We suggest educating staff to know the difference between badges and empowering them to say something if it appears someone has signed in incorrectly. 


As you can tell in the images below, badges for guests are more square shaped and meant to be worn vertically, while provider badges are meant to be worn horizontally. If someone is wearing a guest badge and working with a resident/in scrubs, your staff should know that they have signed in incorrectly. If a family member is wearing a horizontal badge, then you’ll know if they chose the wrong option when signing in. Educate your staff more by printing the attachment and hanging in your break room! 



Guest Badge

Only individuals who are family, friends or volunteers should receive the guest badge. The guest badge is worn vertically. If anyone is wearing this badge, they should not be a paid provider.




Provider Badge

Only individuals who are onsite providing a paid service to the community or to a resident should be wearing a provider badge. The provider badge is worn horizontally.

         


Banned Visitors

A community can ban individuals or agencies from entry on their private property. A ban is related to the phone number that a visitor signs in with or a company name that an individual provider chooses when signing in. To request a ban for a visitor, contact communitysupport@accushield.com. Also, we advise that you set a Visit Alert to be notified when a banned visitor signs in at the kiosk in your community. Go to your Dashboard to manage your community alerts. 

See below for the differences between guest and provider bans: 


Banned Providers will receive a printed DENIED badge upon signing in at the kiosk if their phone number or agency is banned from your community. 

       

Banned Guests will not receive a printed badge when signing in. An error message will direct the visitor to the front desk once they have signed in at the kiosk. See the below error message: 


Please see the front desk.

Error code: 42

 


Accushield credentialing communities will have an additional "Temporary" badge that will print for providers that are still in a 30 day grace period for submitting the required credentials to work on community property. See Badges for Credentialing Community to learn the additional scenarios that you will experience and what to do when they arise in your community.