If your kiosk is displaying a white screen with an error message that says, "app will be installed soon", please contact us. We will need to do the following:

  1. Confirm that your kiosk is online
  2. Re-install the app remotely

Once the app has been re-installed and is showing the sign-in/sign-out screen, you will need to do the following on your kiosk:

  • Tap the Accushield logo at the top of the kiosk sign-in / sign-out screen 5-6 times and the "Kiosk Description" page will appear. (Note: Your kiosk sign-in / sign-out screen will be one of the below examples based on which Accushield application is installed on your kiosk.)

  • Tap 'Restart App' at the bottom left side of the screen. After about 5 seconds, you should be back to the sign-in / sign-out page and your kiosk will be updated. 

Check to see residents are loading properly by selecting "Sign-Out" and then "Residents" and searching for residents by their last name.  

  1. If you can find residents, tap on "back" and "Start Over".  Your kiosk is working properly.
  2. If you can NOT find residents, please contact us.