If your kiosk is displaying a white screen with an error message that says, "app will be installed soon", please contact us.
We will need to do the following:
- Confirm that your kiosk is online
- Re-install the app remotely
Once the app has been re-installed and is showing the sign-in/sign-out screen, you will need to do the following on your kiosk:
- Tap on the "lock" icon 5 times
- On the bottom left corner of the screen, tap on "Restart App".
- Check to see residents are loading properly by selecting "Sign-Out" and then "Residents" and searching for residents by their last name.
- If you can find residents, tap on "back" and "Start Over". Your kiosk is working properly.
- If you can NOT find residents, please contact us.