Please confirm:

Bluetooth is ON in your iPhone settings

        

Cellphone is not farther than 30 feet away from printer


In the resident screen of the Connect, check if the bottom green box has changed from "Visit" to "Sign-out".   If not, tap "Visit"

If "Visit" does not change to "Sign-out", the community kiosk may be offline.  Please report to the concierge front desk and use the kiosk to sign-in.