Your Accushield kiosk must be online (connected to Wi-Fi and the internet) in order to work properly.  We recommend connecting your kiosk to a staff Wi-Fi network because a guest or public network will inevitably disconnect the kiosk from the internet as it cycles through IP addresses

To connect your kiosk to Wi-Fi, follow the steps below.


  • Tap the Accushield logo at the top of the kiosk sign in / sign out screen 5-6 times and the "Kiosk Description" page will appear

  • Tap the "Settings" option on the left side of the screen
  • Select "Network & Internet"
  • Tap "Wi-Fi"
  • Select the name of your staff's secure Wi-Fi network and enter the password
  • Tap "Connect"
  • Do one of the following steps to exit the settings menu:
    • Wait a minute or two for the kiosk to return to the Accushield application
    • Tap the left facing return arrow at the bottom of the screen in the navigation bar
    • Press and hold the power button to restart the kiosk

If you need more detailed instructions including screenshots, follow the steps below to connect your kiosk to Wi-Fi.

If you are having issues connecting to the internet, read our article about how to resolve internet & Wi-Fi issues.  

If you have any other issues, please send us an email at or call us at 1-800-478-5085 and select option 2 for communities, option 1 for existing communities, and then option 1 for kiosk support. See contact tech support for more information.