Accushield kiosks function using power from either an electrical wall outlet or a combination of power from an electrical wall outlet and a battery. When the kiosk is plugged into an electrical wall outlet, you need to use the power adapter with the proper specifications. See the information below about using the correct power hardware for your kiosk. 


First, confirm which kiosk application you have installed on your kiosk. 

  • If the camera on your kiosk is located below your kiosk screen, your kiosk power cord plugs directly into a electrical wall outlet and does not use a power adapter. This kiosk does not have a battery and must be plugged in at all times to function.
  • If the camera on your kiosk is located to the left of your kiosk screen, plug the power cord into the Samsung power adapter and then into the wall. 




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Samsung power adapter


  • If your Samsung kiosk power adapter has been lost or stolen, you can purchase a replacement here: https://www.samsung.com/us/business/products/mobile/accessories/chargers/travel-charger-11pin-ep-ta12jbeuguj-buy/    Your replacement power adapter must have certain power output specifications in order to properly charge your kiosk and maintain your Accushield warranty.

    We recommend that you purchase the original manufacturer replacement which is the Samsung power adapter model number EP-TA12JBEUGUJ, as it must have a power output of 5.0 volts or 2.0 amps.  We have also found that "fast or rapid charging" power adapters do not work properly with the kiosk.