Badges print via bluetooth communication with the cell phone.  Visitors need to have their cell-phone bluetooth settings: ON

Please confirm with the visitor 

  1. Visitor's cell phone Bluetooth is ON
  2. Cellphone is not farther than 30 feet away from printer

Please confirm the Accushield kiosk is 

  1. online.
  2. bluetooth is on   



If none of the above solutions resolve the problem, please reach out to Accushield tech support and if possible please note the cellphone experiencing the problem and if it is an iPhone or Android experiencing a problem.