Factory Resetting the Brother Bluetooth Printer (QL-820NWB)

  1. Push the [Menu] button and use the ▼ arrow key to navigate to the Administration tab 
  2. Under Administration, use the ▼ arrow key to navigate down the list until you see Reset and then press the [OK] button 
  3. Select Factory Reset and confirm the operation 
  4. The printer will then reset itself and reboot to Factory Default
  5. Once the Printer comes back up, set the Language, Date and Time
  6. Push the [Menu] button and use the ▼ arrow key to navigate to Template Mode and turn it Off
  7. Push the [Menu] button, choose Settings and use the ▼ arrow key to navigate to ‘Auto Power Off’ and press the [OK] button 
  8. Choose Adapter, and use the ▲ arrow key to choose to ‘Off’ 
  9. Push the [Menu] button and use the ▼ arrow key to navigate to Bluetooth and turn Bluetooth ‘On’
  10. Return to Bluetooth, click on "Automatic Reconnection" and turn "Automatic Reconnection" on.
  11. Return to Bluetooth and choose Bluetooth Status where you will be able to see the Device name that you are looking to pair with your kiosk
  12. Use the [⤺] back arrow button multiple times to return to the date and time.


Now the printer should be configured properly for you to be able to connect it to your kiosk.  

  1. Press the tablet’s Home button through the plastic frame in the center of the right hand side of the tablet screen (Accushield Logo on kiosk enclosure at top). A blue circle will appear (see the picture below)
  2. Tap the blue circle 
  3. Tap the gear icon
  4. Tap Bluetooth
  5. Make sure that the Bluetooth is turned on 
    1. Ensure that the checkbox to the far right of 'Bluetooth - Galaxy Tab A' is checked
    2. If it is not, tap on the checkbox
    3. A window will pop-up asking to allow permission to turn on Bluetooth.  Tap YES

  6. Under Available Devices, look for a printer with a name that begins with QL-820NWB (for example QL-820NWB8102) and tap it.  Make sure to scroll all the way down the list to find the printer