If you are having trouble turning on your kiosk, follow the steps below to perform a "Soft Reset"

  1. Using a Phillips head screw driver, unscrew the 4 screws on the back of the top of the kiosk holding the tablet
  2. Remove the metal and plastic frames that covers the tablet
  3. Make sure the micro USB end of the kiosk power cable is plugged into the micro usb port of the tablet
  4. Plug the USB end of kiosk power cable into the Samsung power adapter and plug them into a wall power outlet
  5. If nothing appears on the tablet screen then follow the instructions below
  6. Press and hold the “Volume Down” and “Power” buttons simultaneously for about 10 to 15 seconds
  7. The tablet should "unfreeze" and show the battery charge percentage
  8. If the tablet is still showing a black screen, please ensure you are holding down the power and volume down buttons and hold the “Volume Down” and “Power” buttons simultaneously for about 10 to 15 seconds again
  9. Once the battery charge percentage shows, hold down the power button for 3-5 seconds to power the device on
  10. Swipe from left to right across the bottom of the screen to unlock the tablet and the Accushield app should open