If you kiosk is showing the "Power Off / Restart" buttons on the screen without you pressing the power button, you may have a power button rod that needs to be reset. This article will walk you through adjusting your power button rod.
First, confirm that your kiosk has a power button rod.
- If your camera is located below your kiosk screen, the kiosk does not have a kiosk power button.
- If your camera is located to the left of your kiosk screen, follow the steps below to adjust your kiosk power button.
ADJUSTING THE POWER BUTTON ROD
- Unscrew the 4 silver screws on the back of the enclosure. As you loosen the last one, level the tablet out like a table so that it does not slide out as you remove the last screw.
- Remove the black plastic frame and metal from that protect the tablet.
Find the power button rod in the top left of the enclosure. If it is taped in, feel free to remove it.
Twist the rod to shorten or lengthen it slightly. You can test the length by sliding it into the slot and ensuring it is touching the tablet power button as well as slightly visible from the outside of the enclosure.
Secure the power button rod back in place and replace the frames on top of the tablet. Take care not to pinch the black USB cable as you do.
Screw the 4 screws back in and you should be good to go!
If you have any other issues, please send us an email at firstname.lastname@example.org or call us at 1-800-478-5085 and select option 2 for communities, option 1 for existing communities, and then option 1 for kiosk support. See contact tech support for more information.