Use the Accushield Dashboard to set text or email alerts for specific situations when someone visits your community so you’re informed as a visit happens. You can set four different types of alerts:

  • Visitor Alerts
  • Status Alerts (for credentialing communities only)
  • Staff Alerts
  • Resident Alerts

Below is an overview on how to add each type of alert. First, log onto your dashboard.accushield.com account. Then, either click on “Manage Alerts” or scroll over the “Alerts” tab and select the specific alert you’d like to add for your community:





VISITOR ALERTS


Set an alert to be notified when a specific outside guest or vendor signs into the kiosk. This is a great alert to set up if you have a security concern with a certain family member or vendor. You do need to have the visitor or vendor’s phone number to set this alert. To set the alert, either select the “Manage Visit Alerts” or scroll over the “Alerts” tab at the top of the screen and select “Visitor Alerts.” You will be able to view a list of alerts that have already been set up for your community. Create new alerts by clicking the “Add New” button at the top. Or remove an alert by either selecting the trash can, or the edit icon and making the alert inactive:




Type in the phone number associated with the individual’s Accushield account (tip: search for the person in your community’s ledger tab to find their phone number). Then, add the phone number(s) and email address(es) that will receive the alert and press save. Be sure to separate each phone number or email address by a comma before saving.



STATUS ALERTS


Set an alert based on the status of a healthcare or service provider. For example, if you want to know when a non-complaint provider signs into the kiosk, you can now receive an alert via text message or email when they sign in. Status Alerts behave similarly to Visitor Alerts, in that when you click on “Status Alerts,” you will be directed to a list of all the current Status Alerts for your Community. To create a Status alert, scroll over the “Alerts” tab and select “Vendor Status Alert”. Then, click “Add New.” To edit an existing alert, click the edit button. To delete the alert, click on the trash can.





After clicking “add new”, select the status type (compliant, non-compliant, new, or billing problem) that you want to be notified about from the dropdown, type in the phone number(s) and/or email address(es) you want the notifications to be sent to and select “Save”. Be sure to separate each phone number or email address by a comma before saving.



STAFF ALERTS


Set an alert by staff member so that when someone signs-in to see a specific staff member, they receive an alert via text or email. For example, have an alert go to all management when someone signs into the kiosk and says they are going on a tour. This will notify all staff designated to receive the alert that a tour is in progress so that all areas of the community are ready for the tour (this only works if you have “Tour” listed in your staff tab).


To add an alert for someone visiting a specific staff member, select “Staff Member Alerts” from the "Alerts" drop down menu. 


 


Find the staff you want to add the alert for and select the edit button.





After selecting the edit button, enter the phone number(s) and/or email address(es) the alert should be sent to and click “Update Alert”. Now, whenever that staff member is selected at the kiosk, the individuals on this alert would be notified. Be sure to separate each phone number or email address by a comma before saving.



RESIDENT ALERTS


Receive an alert when someone signs in to see a specific resident. Create an alert based on resident so that the recipient receives a notification when the resident gets a visit!

To add an alert for someone visiting a specific resident select “Resident Alerts” from the Alerts drop down menu. 



Find the resident you want to add the alert for and select the edit button.



After selecting the edit button, enter the phone number(s) and/or email address(es) the alert should be sent to and click “Update Alert”. Now, whenever that resident is selected at the kiosk, the individuals on this alert would be notified. Be sure to separate each phone number or email address by a comma before saving.