This article walks you through thermometer troubleshooting tips in case you have any issues with your thermometer. Most thermometer issues can be resolved by following the instructions in this article.

Read through checklist below to begin troubleshooting. 


  • Connect cables

Confirm both the Mini-USB and the Micro-USB cords are plugged into the back of the thermometer and the kiosk tablet respectively. Once both USB cords are fully inserted into each port, the center LED light indicator on the front of the thermometer will turn green for 1 second to confirm it is receiving power. 

(plug in thermometer)
(plug in kiosk tablet)

           For detailed thermometer installation instructions, click on the link below: 

Thermometer Install Manuals and Videos

  • Restart thermometer

If cables are plugged into both the thermometer and the kiosk tablet but there is still no reading displayed, unplug the Mini-USB cord from the back of the thermometer and reinsert after a few seconds to restart the device. Once the USB cord is reinserted, the center LED light indicator on the front of the thermometer will turn green for 1 second to confirm it is receiving power. 

  • USB confirmation message

When the thermometer Mini-USB is connected and the green light confirms it is powered on, a kiosk message will pop up on the kiosk screen asking to "Allow the app Kiosk to access the USB device?"  Select "Use by default for this USB device" and tap "OK." You must tap OK to for the thermometer to work on the kiosk.  

  • Restart Kiosk App

Tap the Accushield logo at the top of the kiosk sign-in / sign-out screen 5-6 times and the "Kiosk Description" page will appear. Tap "Restart App" at the bottom left side of the screen. After about 5 seconds, the kiosk will automatically return to the sign-in / sign-out page. 

For detailed instructions on restarting your kiosk app, click the link below: 

How to Restart the Kiosk App

  • Confirm settings for Integrated Thermometer

Sign in to your Dashboard account at  Select Settings and then Kiosks.  Find your kiosk in the list and select the Blue Edit Icon.  

The Thermometer Type should be set to Auto Capture and the correct Thermometer Model selected for the integrated thermometer to operate with your kiosk. 

For more detailed instructions on thermometer settings, click the link below: 

How to Enable the Integrated Thermometer

To update thermometer type and other thermometer settings in the Dashboard, you must have Community Admin permissions.  Click on the link below to see who has Community Admin permissions:

How To Identify Your Community Admin 

  • Kiosk placement

The position of thermometer is vital to capturing accurate temperature measurements. Visitors must be able to position the reflection of their face in the circle lens of the thermometer. The thermometer must face away from bright lights or hot surfaces and have a clear line of sight to the visitor's forehead. 

Click on the link below for how to best set up your kiosk: 

Thermometer User Guide

  • Ambient temperature

Place the thermometer in an environment where the ambient temperature is between 59 - 95˚F (15 - 35˚C).

For additional support, contact us at or call 800-478-5085, ext. 202.