FAQs - Reputation Accelerator
- Does the Reputation Accelerator feature cost money? Yes, the Reputation Accelerator feature does have an associated monthly cost. For details, please email email@example.com and a team member will assist you with pricing.
- How do I turn on Reputation Accelerator?
The first step is to contact us by sending an email to firstname.lastname@example.org or fill out the inquiry section in your Dashboard under the "Marketing" tab.
- How do I create a campaign?
After signing into your Dashboard account, click on "Create Campaign" under the "Marketing" tab. Follow the instructions or view the Reputation Accelerator article for more instructions.
- Can I edit the information in my campaign once I've published it?
There are a few fields you can update after a campaign has been published - such as the schedule for when the campaign runs, how often you're prompting your visitors to leave feedback, your custom goodbye messaging and either your review or survey URL's. You can also add or edit campaign alerts at anytime. See the Reputation Accelerator article for more instructions.
- Can I have more than one Survey or Review campaign at a time? Yes you can! You can have multiple campaigns running - as long as the visitor types that you're targeting are not overlapped. For example - you can have a survey-focused campaign targeting your staff running at the same time you have a review-focused campaign targeting family, volunteers and service providers. But you could not add your staff to that secondary campaign to ALSO leave reviews.
- Where do I create the review or survey URL's?
Your team will create all review and survey links using platforms such as Google, Facebook, Instagram, Survey Monkey, etc. Once the review or survey is create, you will insert that URL into the configuration of the review or survey. See this article specific for creating a Google review URL or check out the Reputation Accelerator article for more instructions.
- How fast can I have access to the feature once I've sent my inquiry?
Once you talk with a team member and discuss pricing and get a demo of the feature, they will inform you of the turnaround time.
For additional support, contact us at email@example.com or call 800-478-5085, ext. 202.