FAQs - Reviews and Surveys 

  • Does the Reviews and Surveys feature cost money? Yes, the Reviews and Surveys feature does have an associated monthly cost. For details, please email surveys@accushield.com and a team member will assist you with pricing. 
  • How do I turn on reviews and surveys? 

The first step is to contact us by sending an email to surveys@accushield.com or fill out the inquiry section in your Dashboard under the "Marketing" tab. 

  • How do I create a campaign?  

After signing into your Dashboard account, click on "Create Campaign" under the "Marketing" tab. Follow the instructions or view the Reviews and Surveys article for more instructions.

  • Can I edit the information in my campaign once I've published it? 

Although the criteria of a campaign is permanent once you've published it, you can update the schedule and add or edit campaign alerts. See the Reviews and Surveys article for more instructions.

  • Can I have more than one Survey or Review campaign at a time? Right now, only one Survey or Review campaign can be run at any given time. Once a survey or review campaign expires or is made inactive, you can add another.

  • Where do I create the review or survey? 
    Your team will create all reviews and surveys using platforms such as Google, Facebook, Instagram, Survey Monkey, etc. Once the review or survey is create, you will insert that URL into the configuration of the review or survey. See the Reviews and Surveys article for more instructions.

  • How fast can I have access to the feature once I've sent my inquiry? 

Once you talk with a team member and discuss pricing and get a demo of the feature, they will inform you of the turnaround time. 

For additional support, contact us at communitysupport@accushield.com or call 800-478-5085, ext. 202.