This article helps users prepare to use the Accushield Mobile app. The mobile app will allow staff, visitors and vendors to sign in at the Accushield kiosk when entering the community without touching anything other than their phone. 


The steps below will help staff, visitors and vendors download and use the Accushield Mobile app. 

Downloading the Accushield Mobile App


  • Any visitor or vendors visiting the community using the mobile app and scanner for signing in must have previously manually signed in at the kiosk. Once they have signed in at least once at the kiosk manually, the mobile app will recognize their account and allow a mobile sign in upon their next return. 
  • Have the visitor or vendor download the Accushield Mobile app through the Apple Store or the Google Play Store by searching for "Accushield Mobile".


Vendor Sign in Flow on Accushield Mobile 


  • First, the vendor will open the Accushield Mobile App and select the community they are visiting that day. Next, they will select their visitor type. This only applies if the provider has signed in previously as a staff and/or visitor. If the've only signed in as a healthcare or service provider, they will not need to select their visitor category. 
  • Next, they will tap either "Sign In" or "Sign Out".
  • Once the correct community and service type is selected, the vendor will choose what type of service they are providing: Healthcare or Non-Healthcare. They will also search for the company they work on behalf of, or choose self-employed if they do not work for a company. 
  • After the Healthcare and Service Providers selects their company, they'll choose if they are in the building to see a resident, staff member, or attend an event. They will then choose the appropriate resident or staff member they are in the building to see, or choose the event they are attending.  
  • If your community is using the health screening questionnaire, the vendor will then be asked to complete your community specific screening questions. 
  • If you are a Document Management customer, your vendor will be asked to upload any outstanding documents upon sign in. 
  • Once selected, they will confirm their visit details, a QR code will be generated. The QR code is good for up to an hour before their visit. 
  • After the QR code is scanned, the vendor's temperature will be automatically taken (if the customer is using an integrated thermometer) and a badge will print out, should badge printing be enabled. 

Visitor Sign in Flow on Accushield Mobile 


  • First, the visitor will open the Accushield Mobile App and select the community they are visiting that day. 
  • Next, they will tap either "Sign In" or "Sign Out"
  • Upon sign-in, the visitor will be asked if they are in the building to see a resident, staff member or attend an event.    
    • If you are a repeat visitor, the mobile app will remember the last resident you were in the building to see. You can change the reason you're in the building upon any subsequent visit, as shown in the video below. 
  • If your community is using the health screening questionnaire, the visitor be asked to complete your community specific screening questions. 
  • If you are a Document Management customer, your visitor will be asked to upload any outstanding documents upon sign in. 
  • Once selected, they will confirm their visit details, a QR code will be generated. The QR code is good for up to an hour before their visit. 
  • After the QR code is scanned, the visitor's temperature will be automatically taken (if the customer is using an integrated thermometer) and a badge will print out, should badge printing be enabled.


Staff Sign in Flow on Accushield Mobile 


  • First, the staff member will open the Accushield Mobile App. All communities that staff member is connected with will be displayed in the community dropdown list. Select the appropriate community for this sign in. 
  • Next, they will tap either "Sign In" or "Sign Out".
  • If your community is using the health screening questionnaire, the staff will then be asked to complete your community specific screening questions. 
  • If you are a Document Management customer, your staff will be asked to upload any outstanding documents upon sign in. 
  • Now, a QR code will be generated, which is good for up to an hour before their shift. 
  • After the QR code is scanned, the staff member's temperature will be automatically taken (if the customer is using an integrated thermometer) and a badge will print out, should badge printing be enabled.

Sign-Out Flow on Accushield Mobile 


If your community is not using the Accushield system to capture body temperature at sign out, your staff, vendors and visitors can sign out from Mobile without having to interact with the kiosk. They will simply open the Accushield Mobile app, select "Sign-out" and confirm their sign out. Should you be capturing body temperature at sign out, mobile users will need to scan the generated QR barcode at the kiosk upon sign out. 


For questions or concerns, please email us at communitysupport@accushield.com. If interested in purchasing a mobile QR scanner, please email mobile@accushield.com