We understand that meeting staffing requirements for your facility can be both challenging and costly. This is why our team has worked hard to develop a solution that will allow you to actively monitor shifts covered, audit hours filled by external Agency Staffing providers, and more. 

In order to provide you with actionable and insightful data, we must first begin collecting additional information at the kiosk. Please read on to learn about the Accushield kiosk and Dashboard changes for Agency Staffing providers, which will be released in Fall of 2022. 

Please note, this update will not impact any Family & Guests, Volunteer, Staff or Resident sign-ins.

Kiosk Flow

As a provider from an Agency Staffing company, who is in the building to fill a scheduled shift, their sign in flow will look like the following: 

  • The visitor category for Healthcare or Service Providers will be updated to say ‘Healthcare/Service Provider or Agency Staffing

    • If you have previously customized your visitor categories, your Healthcare/Service Provider visitor category will not change. If you would like to include Agency Staff in the visitor label, please reach out to communitysupport@accushield.com. 

  • On the ‘Reason for Visiting’ screen, there will now be an option for Agency Staffing providers to choose, which will say 'Fill a Shift (Agency Staffing)'

  • Once this is selected, the Agency Staffing provider will be asked to confirm their selection. 

  • Upon confirming that they are in the building to fill a shift, they will be asked how long they have been contracted to work. 

  • On the Kiosk ledger, you will be able to quickly identify who is in the building to fill a shift, as under the 'Visiting' column will be Fill a Shift. Next to 'Fill a Shift' will be the number of hours the provider has been contracted to work. 

    • For example, in the image of the ledger below, the Agency Staffing provider is contracted to work in the building for 8 hours. 

Dashboard Changes

  • With the updates to the kiosk, you will have easy access to view your Agency Staffing visits via the Visitor Log / Ledger under the Dashboard’s reports tab. There, you can quickly identify your Agency Staffing visits using the filter option. When looking at the Visitor Log, you will notice that ‘Fill a Shift’ is listed under the reason for visiting column, with the contracted shift time listed next to ‘Fill a Shift’


Is this feature available on the mobile app? Our mobile app release is about two weeks behind the kiosk so upon release of the feature, it will only be available on the kiosk. However, it should be available mid-November.

Will the healthcare/service provider's previously entered company/service type details be erased with this update? No, we have tried hard to minimize the impact of this change to the healthcare/service provider flow. Their previously selected company and service type details will remain intact. The only thing the kiosk will prompt them to do upon their first visit back is to select their reason for visiting. We wanted to make sure to capture any Agency Staff providers who had signed in previously under different reasons for being in the building. 

My agency staff are trying to select their contracted shift time, but it stops them after a certain number of hours. With the shift length selector, your Agency Staff can not choose any time past your community's Auto Sign out default time. So, if your default auto sign out time is 14 hours, but you have Agency Staff who may work 16 hours, you will want to increase your auto sign out time using these instructions

Do these Agency Staffing providers need to identify what residents they are seeing? When an Agency Staffing provider signs in, you will want them to select "Fill a Shift" instead of a specific resident they may see during their shift as the Agency Staffing providers may be caring for many residents during their time in the building

I do not want the visitor category to mention Agency Staffing, can I change it? Sure! Please email us at communitysupport@accushield.com with your requested visitor category name change, or if you are not interested in the feature at all, simply disable the feature from the Settings --> Sign In Features tab by unchecking the 'Agency Staffing Sign In' and saving the changes. 

Can I disable this feature, including the "Fill a Shift" optionYou can disable the feature using the instructions above. Even if you disable the feature, your previously collected data can still be found in the dashboard. If you have any suggestions on how we could have made this feature more useful to you, please email us at ideas@accushield.com

Thanks for your partnership!

For support, contact us at communitysupport@accushield.com

For feedback on this and other features, please email us at ideas@accushield.com