Kiosk & Printer Support

Contacting Tech Support
Accushield Tech Support can be reached by email or phone from Monday to Friday. Email For kiosk and printer support, send an email to techsupport@accu...
Fri, 21 Dec, 2018 at 4:23 PM
New Kiosk Setup Instructions
Setup your kiosk Plug the kiosk into a wall power outlet. Turn on the kiosk by pressing and holding the power button (located on the top left side of the...
Thu, 20 Dec, 2018 at 10:40 AM
Connecting to Wi-Fi
Your Accushield kiosk needs to be online (connected to Wi-Fi and the internet) in order to work properly.  The kiosk will work if it is temporarily offline,...
Thu, 11 Apr, 2019 at 11:38 AM
Kiosk Upkeep
Small daily kiosk maintenance can ensure that your kiosk is always clean, working properly, connected to the internet, and recording accurate visit and cred...
Thu, 20 Dec, 2018 at 10:46 AM
How To Order Badge Tape
To order badge tape for your community, please send an email to badgetape@accushield.com and include the following information: Your name and title The n...
Mon, 31 Dec, 2018 at 3:38 PM
Troubleshooting - Kiosk Issues
Most kiosk issues can be resolved by restarting the kiosk or restarting the Accushield app.­ Restart the Kiosk Press and hold down the power button (loca...
Thu, 14 Mar, 2019 at 2:08 PM
Troubleshooting - Bluetooth Printer Issues
If you are having problems printing badges with a bluetooth printer (the model number is QL-820NWB), it is typically one of the following issues: The kios...
Wed, 6 Feb, 2019 at 5:05 PM
Troubleshooting - USB Printer Issues
If you are having problems printing badges with a usb printer (the model number is QL-710W or QL-800), walk through the troubleshooting steps below K...
Tue, 15 Jan, 2019 at 8:51 AM
Troubleshooting - Residents Not Showing in Kiosk
If a Resident in your community is not available to be selected when a vendor or guest is trying to sign in on your Accushield kiosk, follow the steps below...
Tue, 15 Jan, 2019 at 3:23 PM
Troubleshooting - Dashboard Ledger Not Showing All Visits
If your Accushield Dashboard ledger is not showing all visits from your kiosk, follow the steps below Ensure that your kiosk is connected to Wi-Fi.  ...
Wed, 12 Dec, 2018 at 10:32 PM