Kiosk & Printer Support

Error Message - App will be Installed Soon
If your kiosk is displaying a white screen with an error message that says, "app will be installed soon", please contact us. We will need to d...
Fri, 5 Oct, 2018 at 9:48 AM
Lost or Stolen Kiosk Power Adapter
If your kiosk power adapter has been lost or stolen, you can purchase a replacement from a local retailer like Best Buy or online from CDW.  Your replacemen...
Mon, 16 Sep, 2019 at 4:54 PM
How To Perform a Soft Reset
If you are having trouble turning on your kiosk, follow the steps below to perform a "Soft Reset" Using a Phillips head screw driver, unscrew th...
Mon, 16 Sep, 2019 at 2:22 PM
How To Change the Time on the Kiosk
Press the tablet home button through the small pin hole in plastic frame in the middle of the right hand side of the tablet screen, as shown in the imag...
Tue, 23 Apr, 2019 at 9:33 PM
How To Reset the Bluetooth Printer
Factory Resetting the Brother Bluetooth Printer (QL-820NWB) Push the [Menu] button and use the ▼ arrow key to navigate to the Administration tab  Under A...
Mon, 16 Sep, 2019 at 4:39 PM
How To Clear Data from the Accushield App on the Kiosk
Occasionally, clearing the data from the Accushield App will resolve a unique technical issue.  If the kiosk is online and has been reporting visit data to ...
Mon, 16 Sep, 2019 at 4:44 PM
How To Restart the Kiosk App
On the Sign-In page tap the lock in Accushield logo 5 times until the blue screen appears. Tap ‘Restart App’ on the bottom left. Afte...
Mon, 16 Sep, 2019 at 4:15 PM
How to Insert Badge Tape Rolls
Learn how to insert badges into the Brother QL-820NWB, QL-800, or QL-710W printer.  To enable printing on your Brother printer, you’ll need to assemble and...
Wed, 27 Mar, 2019 at 3:36 PM
Troubleshooting - Dashboard Ledger Missing Visits Photos
There are a couple of reasons why the photos of your visitors may not be appearing in the community dashboard. Black Images - If all of your images are bl...
Mon, 16 Sep, 2019 at 4:09 PM
Kiosk Battery Level is Draining
Troubleshooting steps Unplug the Samsung Power Adapter from the wall outlet or surge protector Unplug the USB cable from the Samsung Power Adapter Pl...
Mon, 16 Sep, 2019 at 10:49 PM