Troubleshooting
This article walks you through kiosk troubleshooting tips that address various issues that you may have with your kiosk. Most kiosk issues can be resolved b...
Wed, 25 Nov, 2020 at 11:50 AM
The Accushield kiosk uses either a bluetooth printer or a USB connected printer. Making sure that your printer is consistently connected to the kiosk will i...
Fri, 18 Mar, 2022 at 10:30 AM
Using Accushield to print visitor badges and evacuation reports is vital for improving community safety and security. If you're having problems printing...
Thu, 21 May, 2020 at 4:48 PM
If you're having issues printing from your bluetooth connected printer, a reset will make sure all configurations are as needed. This article will walk ...
Thu, 21 May, 2020 at 4:49 PM
If you're having issues printing visitor badges and evacuations reports using your USB printer, a few easy steps may solve the issue. See the instructio...
Thu, 24 Jun, 2021 at 3:42 PM
The Accushield kiosk may need to be restarted for manual updates or troubleshooting reasons. Restarting the app will force any updating tasks that your kios...
Fri, 12 Aug, 2022 at 11:20 AM
If you are having trouble turning on your kiosk, follow the steps below to perform a "Soft Reset". A soft reset of your kiosk will close all appli...
Thu, 21 May, 2020 at 4:57 PM
Your kiosk and your Dashboard resident lists consistently share the most updated resident information. Making sure resident information is in both sources i...
Thu, 21 May, 2020 at 4:57 PM
If your Accushield Dashboard ledger is not showing recent visits from your kiosk, follow the steps below Ensure that your kiosk is connected to Wi-Fi....
Fri, 8 May, 2020 at 9:15 AM
Occasionally, clearing the data from the Accushield App will resolve a unique technical issue. If the kiosk is online and has been reporting visit data to ...
Tue, 14 Dec, 2021 at 9:55 AM