Troubleshooting

Kiosk Issues
Most kiosk issues can be resolved by restarting the kiosk or restarting the Accushield app.­ Restart the Kiosk Press and hold down the power button (loca...
Thu, 7 Nov, 2019 at 3:55 PM
Bluetooth Printer Issues
If you are having problems printing badges with a bluetooth printer (the model number is QL-820NWB), it is typically one of the following issues: The kios...
Thu, 7 Nov, 2019 at 3:54 PM
How To Re-Pair Your Bluetooth Printer
If you are having problems printing badges with a bluetooth printer (the model number is QL-820NWB), re-pair the bluetooth connection between the kiosk and ...
Thu, 7 Nov, 2019 at 4:05 PM
How To Reset the Bluetooth Printer
Factory Resetting the Brother Bluetooth Printer (QL-820NWB) Push the [Menu] button and use the ▼ arrow key to navigate to the Administration tab  Under A...
Mon, 16 Sep, 2019 at 4:39 PM
USB Printer Issues
If you are having problems printing badges with a usb printer (the model number is QL-710W or QL-800), walk through the troubleshooting steps below K...
Thu, 7 Nov, 2019 at 3:55 PM
How To Perform a Soft Reset
If you are having trouble turning on your kiosk, follow the steps below to perform a "Soft Reset" Using a Phillips head screw driver, unscrew th...
Mon, 16 Sep, 2019 at 2:22 PM
How To Restart the Kiosk App
On the Sign-In page tap the lock in Accushield logo 5 times until the blue screen appears. Tap ‘Restart App’ on the bottom left. Afte...
Mon, 16 Sep, 2019 at 4:15 PM
Residents Not Showing in Kiosk
If a Resident in your community is not available to be selected when a vendor or guest is trying to sign in on your Accushield kiosk, follow the steps below...
Thu, 7 Nov, 2019 at 3:56 PM
Dashboard Ledger Not Showing All Visits
If your Accushield Dashboard ledger is not showing recent visits from your kiosk, follow the steps below Ensure that your kiosk is connected to Wi-Fi....
Thu, 7 Nov, 2019 at 3:56 PM
Error Message - App will be Installed Soon
If your kiosk is displaying a white screen with an error message that says, "app will be installed soon", please contact us. We will need to d...
Fri, 5 Oct, 2018 at 9:48 AM