Troubleshooting

Kiosk Issues
This article walks you through kiosk troubleshooting tips that address various issues that you may have with your kiosk. Most kiosk issues can be resolved b...
Wed, 13 May, 2020 at 1:12 PM
Bluetooth Printer Issues
The Accushield kiosk uses either a bluetooth printer or a USB connected printer. Making sure that your printer is consistently connected to the kiosk will i...
Wed, 13 May, 2020 at 1:19 PM
How To Re-Pair Your Bluetooth Printer
Using Accushield to print visitor badges and evacuation reports is vital for improving community safety and security. If you're having problems printin...
Thu, 21 May, 2020 at 4:48 PM
How To Reset the Bluetooth Printer
If you're having issues printing from your bluetooth connected printer, a reset will make sure all configurations are as needed. This article will walk...
Thu, 21 May, 2020 at 4:49 PM
USB Printer Issues
If you're having issues printing visitor badges and evacuations reports using your USB printer, a few easy steps may solve the issue. See the instructi...
Thu, 21 May, 2020 at 4:49 PM
How To Restart the Kiosk App
The Accushield kiosk may need to be restarted for manual updates or troubleshooting reasons. Restarting the app will force any updating tasks that your kios...
Thu, 21 May, 2020 at 4:55 PM
How To Perform a Soft Reset
If you are having trouble turning on your kiosk, follow the steps below to perform a "Soft Reset". A soft reset of your kiosk will close all appli...
Thu, 21 May, 2020 at 4:57 PM
Residents Not Showing in Kiosk
Your kiosk and your Dashboard resident lists consistently share the most updated resident information. Making sure resident information is in both sources i...
Thu, 21 May, 2020 at 4:57 PM
Dashboard Ledger Not Showing All Visits
If your Accushield Dashboard ledger is not showing recent visits from your kiosk, follow the steps below Ensure that your kiosk is connected to Wi-Fi....
Fri, 8 May, 2020 at 9:15 AM
How To Clear Data from the Accushield App on the Kiosk
Occasionally, clearing the data from the Accushield App will resolve a unique technical issue.  If the kiosk is online and has been reporting visit data to ...
Thu, 21 May, 2020 at 4:52 PM