Troubleshooting
If your kiosk is displaying a white screen with an error message that says, "app will be installed soon", please contact us. We will need to do th...
Thu, 21 May, 2020 at 4:52 PM
Your Accushield kiosk needs to be online in order to work properly. "Online" means that your kiosk is connected to a Wi-Fi network with stable in...
Wed, 13 May, 2020 at 4:31 PM
Occasionally, when someone rotates the face of the enclosure towards the front desk (away from the visitor) it will push the weight of the tablet upon the p...
Mon, 16 Sep, 2019 at 2:31 PM
There are a couple of reasons why the photos of your visitors may not be appearing in the community dashboard. Black Images - If all of your images are bl...
Thu, 7 Nov, 2019 at 3:55 PM
If you have a kiosk that has a battery backup, your kiosk may consistently have a low battery level or other low battery symptoms. Follow the steps below to...
Thu, 21 May, 2020 at 4:51 PM
If you kiosk is showing the "Power Off / Restart" buttons on the screen without you pressing the power button, you may have a power button rod tha...
Thu, 21 May, 2020 at 4:50 PM